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Knowledge Base

Knowledge Base

Send SMS using the Dashboard

The Dashboard serves as a versatile platform for sending various types of SMS messages efficiently. Whether you need to send a quick message, engage in SMS conversations, or utilise advanced features like headers, footers, and emojis, the Dashboard has you covered.

 

Accessing the Dashboard:

If you don't have Dashboard access, you can request it from your account administrator or contact your BestSMS representative for assistance.

 

1. Quick SMS:

  • Located in the top-right corner of the Dashboard.
  • Alternatively, access it through Reports | Received.
  • Ideal for sending short, immediate messages.

quick-sms-icon

quick-sms
 

2. Send SMS:

  • Found under Send SMS.
  • Provides a comprehensive interface for composing and sending SMS messages.
  • Offers advanced features such as headers, footers, emojis, and substitutions for personalised messages.

 

3. SMS Conversations:

  • Found under SMS Conversations.
  • Enables SMS chat functionality.
  • Add a number to initiate conversations.
  • Facilitates ongoing communication with contacts.

 

4. Headers and Footers:

  • Optional components that can be automatically populated to save time.
  • Refer to the Adding a new user guide for details.
  • Ensure to manage character count when using emojis, as they reduce text to 70 characters per SMS part.

 

5. Substitutions:

  • Customise messages by inserting first names and other personalised values.
  • Access data from the Address Book or imported contact list for enhanced personalisation.

 

6. Saved Templates:

  • Choose from pre-existing templates for efficient message creation.
  • Access saved templates when composing a new message.

 

7. Sending to Address Book Groups using Email-to-SMS:

  • Navigate to the Address Book and select a group.
  • Click Group Maintenance to obtain the Group Code.
  • Send an Email-to-SMS by addressing it to group.[the_group_code]@bestsms.au.

 

8. Other Methods:

  • Explore alternative methods such as Email SMS and SMS API integration for diverse messaging needs.

 

By utilising the features and functionalities of the Dashboard outlined in this guide, you can streamline the process of sending SMS messages effectively and efficiently.