Use Case: SMS for Healthcare
Improve Patient Communication with SMS for Healthcare
Use Case Scenario: Patient Engagement for a Medical Clinic
This use case shows how a medical clinic used BestSMS's secure platform to improve patient communication, reduce administrative workload, and improve patient outcomes.
The Challenge
Bridging the Communication Gap
A busy medical clinic had high no-show rates, difficulty sending urgent health information, and an overwhelming administrative burden on front-desk staff. It needed a communication solution that was reliable, efficient, cost-effective, and easy to manage.
The Solution
A Strategic SMS Implementation
By integrating BestSMS's SMS solutions, the clinic implemented a communication strategy that addressed its key challenges.
The Process
A Step-by-Step Guide to Success
Step 1: Seamless Onboarding and Consent
During patient registration, the clinic integrates an SMS opt-in process, keeping it compliant with communication regulations while building its patient contact list.
Step 2: Automated Appointment Management
The clinic's scheduling system is integrated with BestSMS's API to send automated appointment reminders 24-48 hours in advance. Patients can confirm, cancel, or reschedule via a simple SMS reply, which reduces no-show rates.
Step 3: Secure and Timely Test Result Notifications
When test results are ready, patients receive a secure SMS notification with a link to the clinic's patient portal, giving them timely, confidential access to their health information.
Step 4: Proactive Health and Wellness Campaigns
Using BestSMS's Web SMS platform, the clinic sends out targeted bulk SMS messages with valuable health tips, vaccination reminders, and information about preventative care and wellness programs.
Step 5: Instantaneous Emergency and Critical Alerts
In the event of a local health emergency, unexpected clinic closure, or other critical events, the clinic can instantly disseminate vital information to all patients and staff via a single bulk SMS.
The Outcome
A Measurable Impact on a Medical Clinic
BestSMS's solutions cut no-show rates by up to 40%, increasing revenue and freeing up clinic resources. Patient satisfaction and engagement also improve, thanks to timely, personalised communication. Automating routine communication tasks frees up front-desk staff to focus on patient care.
Pricing Plans
Competitive SMS Pricing
Starter
For Small Size Business
- Welcome Credits (Free 25 Messages)Included
- PrepaidIncluded
- Email SMSIncluded
- Web SMSIncluded
- SMS APIIncluded
- Australian Long CodesNot included
Business
For Medium Size Business
- Welcome Credits (Free 25 Messages)Included
- PrepaidIncluded
- Email SMSIncluded
- Web SMSIncluded
- SMS APIIncluded
- Australian Long CodesIncluded
Enterprise
For Large Size Business
- Welcome Credits (P.O.A.)Included
- PrepaidIncluded
- Email SMSIncluded
- Web SMSIncluded
- SMS APIIncluded
- Australian Long CodesIncluded
Pricing is in Australian Dollars (AUD)