Use Case: SMS Roster Management
Simple Staff Scheduling
Use Case Scenario: Roster Confirmations for a Local Pharmacy
This use case shows how a local pharmacy used BestSMS's platform to simplify roster management, streamline communication with staff, and make sure every shift is covered.
The Challenge
The Complexity of Manual Roster Management
A local pharmacy is struggling with a time-consuming and inefficient roster management process. Staff are contacted individually by phone or email to confirm their availability, leading to delays, miscommunication, and a significant administrative burden on the pharmacy manager.
The Solution
The Process
A Step-by-Step Guide to Simplified Scheduling
Step 1: Centralised Staff Contact Management
The pharmacy manager uses BestSMS's user-friendly web portal to create and manage a centralised Addressbook of all staff members, organised into relevant groups for easy communication.
Step 2: Instant Roster Confirmation Requests
When a new roster is created, the manager sends a single Email SMS to the relevant staff group, requesting confirmation of their availability for the upcoming shifts. The message is instantly delivered to each staff member's mobile phone.
Step 3: Real-Time Delivery and Performance Tracking
BestSMS provides detailed delivery reports, allowing the manager to track the success of each message broadcast and ensure that all staff members have received the roster information.
Step 4: Effortless Staff Replies and Confirmations
Staff members confirm their availability by replying to the SMS. All replies are instantly forwarded to the manager's email address using the Email SMS service.
The Outcome
A More Efficient and Organised Workplace
BestSMS's platform changes how the pharmacy manages its roster. The manager saves hours of administrative work each week, and scheduling errors are reduced. Staff appreciate the convenience of receiving and confirming their rosters via SMS, which improves morale and keeps the workplace more organised.
Pricing Plans
Competitive SMS Pricing
Starter
For Small Size Business
- Welcome Credits (Free 25 Messages)Included
- PrepaidIncluded
- Email SMSIncluded
- Web SMSIncluded
- SMS APIIncluded
- Australian Long CodesNot included
Business
For Medium Size Business
- Welcome Credits (Free 25 Messages)Included
- PrepaidIncluded
- Email SMSIncluded
- Web SMSIncluded
- SMS APIIncluded
- Australian Long CodesIncluded
Enterprise
For Large Size Business
- Welcome Credits (P.O.A.)Included
- PrepaidIncluded
- Email SMSIncluded
- Web SMSIncluded
- SMS APIIncluded
- Australian Long CodesIncluded
Pricing is in Australian Dollars (AUD)