Use Case: SMS Order Management
Streamline Your Operations with an SMS Ordering System
Use Case Scenario: Order Management for a Foodservice Distributor
This use case shows how a foodservice distributor used BestSMS to build an SMS-based ordering system, changing how it communicates with clients and manages orders.
The Challenge
Modernising a Traditional Ordering Process
A foodservice distributor is facing challenges with its traditional ordering system, which relies on phone calls and emails. This process is time-consuming, prone to errors, and makes it difficult to keep clients informed about real-time stock availability. The distributor needs a more efficient and reliable way to manage orders and communicate with its clients.
The Solution
An Integrated SMS-Based Ordering System
By using BestSMS's Web SMS, Email SMS, a Dedicated Australian Long Code, and the Addressbook feature, the distributor built an efficient SMS-based ordering system for its busy clients.
The Process
How the System Works
Step 1: Centralised Contact Management
The distributor uses BestSMS's web portal to create and manage client groups in the Addressbook, keeping communication targeted and relevant.
Step 2: Real-Time Stock Availability Updates
Using the managed Addressbook, the distributor sends regular SMS updates to specific client groups about stock levels and new product availability, using SMS merge to personalise the messages.
Step 3: Order Placement via SMS
Clients place orders by sending an SMS with their order details to the distributor's Dedicated Australian Long Code, no phone calls or emails required.
Step 4: Automated Order Confirmations
Upon receiving an order via SMS, the distributor's system automatically generates and sends an SMS confirmation to the client, including order details and an estimated delivery time.
Step 5: Two-Way Communication
Clients can ask questions or request support by sending an SMS to the distributor's Dedicated Australian Long Code. The distributor responds promptly via Web SMS or Email SMS.
The Outcome
Results
BestSMS's platform improves operational efficiency and reduces order processing errors. Clients get a faster, more convenient ordering experience, and the distributor can handle a higher volume of orders with fewer mistakes.
Pricing Plans
Competitive SMS Pricing
Starter
For Small Size Business
- Welcome Credits (Free 25 Messages)Included
- PrepaidIncluded
- Email SMSIncluded
- Web SMSIncluded
- SMS APIIncluded
- Australian Long CodesNot included
Business
For Medium Size Business
- Welcome Credits (Free 25 Messages)Included
- PrepaidIncluded
- Email SMSIncluded
- Web SMSIncluded
- SMS APIIncluded
- Australian Long CodesIncluded
Enterprise
For Large Size Business
- Welcome Credits (P.O.A.)Included
- PrepaidIncluded
- Email SMSIncluded
- Web SMSIncluded
- SMS APIIncluded
- Australian Long CodesIncluded
Pricing is in Australian Dollars (AUD)