Use Case: Emergency Management
Critical Communication for Emergency Management
The Challenge
Ensuring Public Safety in a Crisis
A local council needed to send urgent information to its community during emergencies. It needed a communication platform that was fast and reliable, could manage large-scale broadcasts, and provided detailed delivery reports.
The Solution
A Multi-Channel SMS Strategy for Emergency Management
By integrating BestSMS's services, the local council deployed a multi-channel SMS strategy to reach residents quickly during emergencies.
The Process
A Framework for Effective Crisis Communication
Step 1: Dynamic Recipient and Group Management
The council uses BestSMS's RESTful API to manage and update its database of residents and emergency personnel, keeping contact lists accurate and ready for use.
Step 2: Pre-Approved SMS Templates for Rapid Deployment
Using the BestSMS web portal, the council creates and manages a library of pre-approved SMS templates for various emergency scenarios, so it can deploy clear, consistent messaging quickly during a crisis.
Step 3: Instantaneous Emergency Notification Broadcasts
When an emergency occurs, authorised personnel can quickly access the BestSMS web portal, select the appropriate template, and broadcast the alert to the relevant groups with just a few clicks.
Step 4: Real-Time Delivery and Performance Reporting
Immediately after a broadcast, BestSMS generates detailed delivery reports covering the reach and effectiveness of the message. These reports can be automatically emailed to key stakeholders.
Step 5: Two-Way Communication for Community Engagement
Replies from residents are instantly forwarded to the council via email, so community members can ask questions, report incidents, or request assistance during an emergency.
The Outcome
A Safer, More Resilient Community
BestSMS's platform lets the council communicate with its community in real time during critical events. The streamlined workflow and detailed reporting also help the council review and improve its emergency response over time.
Pricing Plans
Competitive SMS Pricing
Starter
For Small Size Business
- Welcome Credits (Free 25 Messages)Included
- PrepaidIncluded
- Email SMSIncluded
- Web SMSIncluded
- SMS APIIncluded
- Australian Long CodesNot included
Business
For Medium Size Business
- Welcome Credits (Free 25 Messages)Included
- PrepaidIncluded
- Email SMSIncluded
- Web SMSIncluded
- SMS APIIncluded
- Australian Long CodesIncluded
Enterprise
For Large Size Business
- Welcome Credits (P.O.A.)Included
- PrepaidIncluded
- Email SMSIncluded
- Web SMSIncluded
- SMS APIIncluded
- Australian Long CodesIncluded
Pricing is in Australian Dollars (AUD)